PRIVACY POLICY
Total Focus is committed to providing you with the highest levels of customer service. This includes protecting your privacy. Total Focus is bound by the Privacy Act 1988 (Commonwealth), which sets out several principles concerning the protection of your personal information. Set out below is information that Total Focus is required to communicate to our clients. We recommend that you keep this information for future reference. This information does not restrict Total Focus’s rights under the Privacy Act in any way.
Your personal information
Personal information held by Total Focus may include your name, telephone/mobile number, e-mail address and other information. ​
How we collect personal information
Total Focus collects personal information in several ways, including;
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directly from you, when you provide information by phone, email or when you submit information through our website (e.g. by registering, completing a form, email or other ways)
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from third parties such as representatives
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from publicly available sources of information
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from the organisation identified below
How we use your personal information
Your personal information may be used in order to;
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verify your identity
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provide the services you require
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administer and manage those services
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respond to any queries or feedback you may have
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inform you of ways the services provided to you could be improved
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research and develop our services
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gain an understanding of your information and communication needs in order for us to provide you with a better service
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maintain and develop our business systems and infrastructure, including testing and upgrading of these systems
How we store your personal information
All information we collect is stored privately on a secure server.
When we disclose your personal information
To deliver the services you require and for the purpose set out above, Total Focus may disclose your personal information to organisations outside of Total Focus. Your personal information is disclosed to these organisations only in relation to Total Focus and related companies providing services to you. Total Focus takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
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In addition, we may disclose your personal information to:
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your authorized representative or legal advisors (when requested by you to do so)
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your employer or organisation
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government and regulatory authorities and other organisations, as required or authorized by law.
Help us to ensure we hold accurate information
Total focus takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. However, the accuracy of that information depends to large extent on the information you provide. We recommend that you let us know if there are any errors in your personal information and keep us up to date with changes to personal information such as your name or email address.
You can access your personal information
You have a right to access your personal information, subject to some exceptions allowed law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
How to contact us
If you have any questions in relations to privacy, please contact Total Focus on andy@totalfocus.com.au
Further information
Further information on privacy is available at the website of the Office of the Federal Privacy Commissioner.